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Thomas Frank Thomas Frank

The Real Operational Moat in Multifamily Isn't Tech. It's Tenure.

Every panel, every pitch deck, every earnings call in multifamily right now is about the same handful of things. AI. Centralization. Tech stacks. Offsite ops. All useful. But underneath all of that sits a less glamorous question that actually determines whether an operator can deliver consistently at scale: are the people still there next year?

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